Privacy policy

Last updated: 30-07-2026

Returns

You have 30 days from the date of delivery to request a return, for any reason.

Because the Muriva mask is meant to be tried, we accept returns on opened and
used devices. To be eligible, the item must be:

- Complete, with all accessories (remote, strap, eye shields, cable, guide)
- Returned in its original packaging
- In working condition, without damage beyond normal trial use

Proof of purchase (order number or receipt) is required.

Non-Returnable Items

- Gift cards
- Items marked as Final Sale

Return Process

1. Email us at support@muriva.co
2. Provide your order number and, optionally, the reason for return
3. We will send you return instructions and the return address

Please do not send items back before contacting us.

Return Shipping

Return shipping is paid by the customer. Original shipping fees, where any were
charged, are non-refundable. We recommend a trackable service, as we cannot
refund parcels that do not reach us.

Refunds

Once we receive and inspect your return:

- You will be notified by email
- If approved, your refund is processed within 5-10 business days
- Refunds are issued to your original payment method

Refunds cover the price of the product. Return shipping costs are not refunded.

Late or Missing Refunds

If your refund has not appeared after 10 business days, contact your bank or
payment provider, then email us at support@muriva.co and we will follow up.

Damaged or Defective Items

If your item arrives damaged, defective, or incomplete, contact us within
14 days of delivery with photos. We will send a free replacement or issue a
full refund, including any shipping costs, at no charge to you. You will not
be asked to pay return shipping in these cases.

Exchanges

We replace items that are defective or damaged. For any other reason, please
request a return and place a new order.

Order Cancellation

Orders can be cancelled free of charge within 24 hours of purchase, by email to
support@muriva.co. After 24 hours the order may already be in preparation; if
it has shipped, please use the return process above.

Contact Information

Marketrix Limited
Room 1120, 11/F, Ocean Centre, Harbour City, Tsim Sha Tsui, Hong Kong
Email: support@muriva.co
We reply within 1 business day.