Refund policy
Last updated: 31-03-2026
Returns
We want you to be satisfied with your purchase.
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personal care items (for hygiene reasons)
- Items marked as Final Sale
Return Process
To start a return:
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Contact us at: support@muriva.co
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Provide your order number and reason for return
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We will send you return instructions
Do not send items back without contacting us first.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
Refunds
Once we receive and inspect your return:
- You will be notified via email
- If approved, your refund will be processed within 5–10 business days
- Refunds are issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or payment provider
- Processing times may vary
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the item
We will offer:
- A replacement OR
- A full refund
Exchanges
We only replace items if they are defective or damaged.
Order Cancellation
- Orders can be canceled within 24 hours of purchase
- After this period, the order may already be processed/shipped
Contact Information
Email : support@muriva.co
Address : Marketrix Limited ROOM 1120, 11/F, OCEAN CENTRE, HARBOUR CITY, TSIM SHA TSUI, Hong Kong